die Ostalb-Onleihe. Working with Upset Customers

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Working with Upset Customers

Working with Upset Customers

Autor*in: Toister, Jeff

Jahr: 2015

Verfügbar

Inhalt:
More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.

Titel: Working with Upset Customers

Autor*in: Toister, Jeff

Verlag: LinkedIn

Kategorie: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse

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Max. Ausleihdauer: 180 Tage